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Honda & Jaguar: customer experience, management and organisational effectiveness
There is a pervasive assumption that management (managers and the control oriented practices that they put in place) – is useful and necessary. And that the issues to do with the customer experience...
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Leadership: What Does It Take To Generate Impressive Performance?
What Do You Make Of The Following? Recently, Richard and I (along with another colleague) took part in a sales discovery workshop. This is the feedback our colleague (the ‘sales guy’) got from the...
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